Privacy Policy

Personal Information

When you create an account or use our services, we may collect the following personal information:

• Account Information: Name, email address, phone number, and password
• Profile Information: Professional credentials, PRC license numbers (for brokers), brokerage information
• Contact Information: Social media links, WhatsApp, Viber, and Messenger contact details
• Property Information: Property listings, descriptions, images, and location data
• Communication Data: Messages sent through our platform, inquiries, and support communications

Automatically Collected Information

We automatically collect certain information when you use our platform:

• Usage Data: Pages visited, time spent on the platform, search queries, and interaction patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Location Data: General location information based on IP address for property search optimization
• Cookies and Tracking: Information collected through cookies and similar technologies

We use your personal information for the following purposes:

Service Provision

• Creating and managing your user account
• Facilitating property listings and searches
• Connecting buyers with verified brokers and salespersons
• Processing and responding to inquiries
• Providing customer support and technical assistance

Verification and Security

• Verifying broker credentials and PRC licenses
• Validating property information and documentation
• Preventing fraud and ensuring platform security
• Monitoring for suspicious activities

Communication and Marketing

• Sending important platform updates and notifications
• Providing property match notifications based on saved searches
• Sending promotional materials (with your consent)
• Conducting surveys and gathering feedback

Platform Improvement

• Analyzing usage patterns to improve our services
• Developing new features and functionality
• Conducting research and analytics
• Optimizing search algorithms and AI features

We may share your personal information with the following parties:

Property Inquiries

When you inquire about a property, we share your name, email address, and inquiry message with the broker or salesperson managing that listing. Your phone number is only shared if you explicitly include it in your message.

Service Providers

We work with third-party service providers who perform services on our behalf, such as:

• Cloud hosting and data storage providers
• Email and communication service providers
• Payment processors
• Analytics and marketing service providers
• Customer support services

These service providers are contractually obligated to protect your information and may only use it for the specific services they provide to us.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, including:

• In response to a court order, subpoena, or similar legal process
• To comply with legal obligations
• To protect our rights, property, or safety
• To investigate potential violations of our Terms of Service
• To protect against legal liability

Business Transfers

If BuyingPH REL is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

• Encryption: We use industry-standard encryption to protect sensitive data transmission
• Access Controls: We restrict access to personal information to authorized personnel only
• Secure Infrastructure: Our systems are hosted in secure environments with appropriate safeguards
• Regular Audits: We conduct regular security assessments and vulnerability testing
• Employee Training: Our team is trained on privacy and security best practices

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider:

• The amount, nature, and sensitivity of the information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Applicable legal requirements

We provide you with controls to manage your privacy preferences and personal information:

Account Settings

You can access and update your account information and privacy preferences through your account settings. This includes:

• Updating your profile information
• Managing your contact details
• Controlling what information is visible to other users
• Managing notification preferences

Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights:

• Right to Access: You can request a copy of your personal information that we hold
• Right to Correction: You can request correction of inaccurate or incomplete information
• Right to Erasure: You can request deletion of your personal information under certain circumstances
• Right to Object: You can object to the processing of your personal information
• Right to Data Portability: You can request transfer of your personal information to another service
• Right to be Informed: You have the right to be informed about how we process your data

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by enabling certain features and functionality.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors use our platform
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can:

• Delete cookies from your device
• Block cookies by activating the setting on your browser that allows you to refuse all or some cookies
• Set your browser to notify you when you receive a cookie

Please note that if you choose to block or delete cookies, some features of our platform may not function properly.

Other Tracking Technologies

In addition to cookies, we may use other tracking technologies such as web beacons, pixels, and local storage to collect information about how you use our platform. These technologies help us analyze trends, administer the website, track users' movements around the site, and gather demographic information about our user base as a whole.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Notify you through the platform or by email for significant changes
• Obtain your consent when required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about our information practices. Your continued use of our platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: